Shipping policy
Shipping Policy
Last updated: 5 August 2026
Vintage Watch Mods offers free tracked standard shipping on all orders to the destinations available at checkout. This shipping policy explains where our watches are dispatched from, how long order preparation and delivery normally take, how tracking works and what to do if a parcel is delayed, damaged or missing.
Vintage Watch Mods is a Finnish-founded and managed independent watch business. Many of our watches are individually prepared, aged, assembled, inspected and dispatched by our specialist workshop in Asia. Vintage Watch Mods remains the seller of your watch and your point of contact throughout the delivery process.
Free Worldwide Tracked Shipping
We provide free standard tracked shipping on all orders. The countries and regions we currently serve are shown at checkout. If checkout does not accept a delivery address, we are unfortunately unable to ship to that destination at that time.
Free shipping applies to the standard delivery option offered at checkout. If an optional express or upgraded service is available, any additional cost will be clearly shown before you place the order.
Orders are normally delivered by an international postal or courier service and may be transferred to a local delivery partner for the final stage of the journey. The exact carrier may vary according to the destination, parcel type and available delivery network.
Order Preparation and Dispatch
Orders are normally prepared and dispatched within 3–5 business days after the order has been accepted and payment has been confirmed.
This preparation period may include:
- Confirming the selected watch specification
- Completing any required finishing or aging work
- Assembly and regulation where applicable
- Functional and visual quality checks
- Secure packing and creation of the shipping label
Business days are Monday to Friday, excluding public holidays affecting our business, workshop, carrier or dispatch location. Orders placed on a weekend or public holiday begin processing on the next applicable business day.
If a product has a longer preparation time because of its specification, component availability or genuinely personalised work, the different timeframe will be stated on the product page, at checkout, in the custom-build quotation or in writing before we accept the order.
We will email you when the order has been dispatched. Delivery time begins after dispatch and is separate from the preparation period.
Estimated Delivery Times
After dispatch, the normal estimated delivery times are:
| Destination | Estimated transit time after dispatch |
|---|---|
| United Kingdom, Germany, Italy and France | 7–14 business days |
| All other available destinations | 7–18 business days |
Combining the usual preparation and transit periods, most orders are expected to arrive within approximately 10–23 business days after the order is accepted. A longer product-specific preparation time may apply where this was disclosed before purchase.
Delivery dates are estimates rather than guaranteed appointment dates unless we expressly agree to a fixed date in writing. The actual delivery time can be affected by the destination, local carrier capacity, customs processing, public holidays, severe weather, transport disruption or other circumstances outside the ordinary delivery schedule.
The delivery timeframe confirmed for an order remains subject to all mandatory consumer rights. If delivery does not occur within the agreed period, please contact us so that we can investigate and arrange the solution required by applicable law.
Tracking Your Order
All orders include tracking. Once the carrier has accepted the parcel, we will send the tracking number to the email address used at checkout.
A tracking number may not display movement immediately. It can take a short time for the first carrier scan to appear, and international tracking may pause temporarily while a parcel is in transit between countries, undergoing customs processing or being transferred to a local delivery partner.
Please check your spam or junk folder if you have not received a dispatch email. If no tracking information has appeared within five business days after the dispatch confirmation, contact watchtraders@outlook.com with your order number.
Customs, Duties and Import Taxes
Because an order may be dispatched internationally from our specialist workshop, it may cross an import border before delivery.
Any delivery charge, tax, duty or import charge collected by Vintage Watch Mods will be displayed as part of the price or at checkout before you place the order. How import charges are handled depends on the destination and the delivery terms shown for the order:
- Duties and taxes included or prepaid: Where checkout states that duties and taxes are included, prepaid or collected by us, Vintage Watch Mods or its shipping partner is responsible for settling those charges.
- Duties and taxes not collected: For a destination where import duties, taxes or carrier handling fees may be payable by the recipient, this possibility must be disclosed before purchase. The recipient is responsible only for charges that were clearly disclosed as not included in the amount paid to Vintage Watch Mods.
Customs rules and charges vary according to the destination, product value, country of origin and local law. Customs authorities may also request information from the recipient before releasing a parcel.
If a carrier unexpectedly asks you to pay a charge that appeared to be included at checkout, please contact us before paying or refusing the parcel so that we can review the shipment.
Address Accuracy and Order Changes
Please check your name, street address, apartment or unit number, postcode, city, country, email address and telephone number carefully before completing checkout. The telephone number may be used by the carrier for delivery notifications or customs clearance.
If you notice an error or wish to change an order, contact watchtraders@outlook.com as soon as possible. We will try to help, but we cannot guarantee that an address or order can be changed after preparation, fulfilment or dispatch has begun.
If a parcel is returned because the customer supplied a materially incorrect or incomplete address, refused delivery or did not collect it after reasonable carrier notifications, we will contact the customer to arrange redelivery or any refund due. Where permitted by law, we may require payment of the reasonable and evidenced additional shipping or return cost caused by the failed delivery. This does not limit a valid statutory right of withdrawal or any other mandatory consumer right.
Delivery Attempts and Collection Points
Depending on the destination and carrier, a parcel may be delivered to the address provided, placed in an authorised secure location, redirected to a parcel locker or collection point, or made available for collection after an unsuccessful delivery attempt.
Please follow carrier notifications and collect the parcel before the stated deadline. Refusing delivery or failing to collect a parcel does not by itself constitute a valid notice that you wish to cancel or withdraw from the purchase. To request a cancellation or return, follow our Return and Refund Policy and send us a clear notice.
Split Shipments
We may occasionally send items from the same order in separate parcels because of component availability, packaging requirements or different fulfilment locations. If an order is split, you will receive tracking information for each parcel and will not be charged an additional standard shipping fee.
Delayed or Missing Parcels
If tracking has not updated for an extended period or the parcel has not arrived within the estimated delivery window, contact us at watchtraders@outlook.com. Please include your order number and confirm the delivery address.
We will review the tracking and, where necessary, open an investigation with the carrier. Vintage Watch Mods is responsible for delivery until the parcel is physically received by you or by a person you designated to receive it, except where you independently arranged a carrier that we did not offer.
If the carrier cannot establish that the order was delivered correctly, we will provide the remedy required under applicable law, which may include a replacement or refund. Carrier delays, investigations and customs checks can take time, but they do not remove your statutory rights concerning delayed or failed delivery.
Parcels Marked as Delivered but Not Received
If tracking shows that a parcel was delivered but you cannot locate it:
- Check the delivery address in your order confirmation.
- Look around the property, mailbox, safe place, reception desk or parcel locker.
- Ask other household members, neighbours or building staff whether they accepted it.
- Check the local carrier's tracking page or contact the local delivery office.
- Contact us promptly if the parcel is still missing.
We will help investigate the delivery. A tracking status alone does not remove our responsibility where the carrier cannot prove that the parcel was delivered to you or your designated recipient.
Damaged Parcels or Incorrect Orders
Please inspect the parcel and watch after delivery. If the packaging or product is damaged, an item is missing or you received the wrong watch, contact us as soon as reasonably possible at watchtraders@outlook.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the outer parcel, shipping label, internal packaging and product
- A short video where it helps demonstrate a functional problem
Please retain the watch, all accessories and the packaging while we investigate. Vintage Watch Mods is responsible for damage occurring in transit until you receive the parcel. Further information about remedies and returns is available in our Return and Refund Policy.
Contact Us
For shipping, tracking or delivery questions, contact:
Vintage Watch Mods
Email: watchtraders@outlook.com
Please include your order number so that we can locate the shipment quickly.
This policy should be read together with our Return and Refund Policy, Terms of Service and Privacy Policy. Nothing in this shipping policy limits any mandatory rights available to consumers under applicable law.
Trading name: Vintage Watch Mods
Seller and operator: Oliver Rosendal
Geographical address: Puistokatu 2, 64100 Kristiinankaupunki, Finland
Email: watchtraders@outlook.com
Telephone: +358 400279427