Return and Refund Policy

Last updated: 5 August 2026

We want you to be confident when ordering from Vintage Watch Mods. This policy explains how order cancellations, returns, exchanges, faulty products and refunds are handled.

We offer a 30-day return period for eligible standard products. This voluntary return promise is in addition to any mandatory consumer rights that apply to your purchase, including the statutory 14-day right of withdrawal available to consumers in the European Union and European Economic Area.

30-Day Return Period

You may notify us that you wish to return an eligible standard, non-personalised product within 30 days after receiving it. If an order is delivered in multiple shipments, the period begins when you receive the final item included in the order.

The return period consists of two parts:

• Days 1–14: Consumers in the European Union and European Economic Area may exercise their statutory right of withdrawal without giving a reason.
• Days 15–30: We provide an additional voluntary return period for eligible standard products, subject to the condition requirements explained below.

Customers outside the European Union and European Economic Area may also use our voluntary 30-day return period for eligible standard products. Any mandatory rights provided by the laws of the customer's country remain unaffected.

How to Notify Us of a Return or Withdrawal

To exercise your right of withdrawal or request a return, email us at watchtraders@outlook.com before the applicable return period expires.

Please include:

• Your full name
• Your order number
• The product or products you wish to return
• A clear statement that you wish to withdraw from the purchase or request a return
• The reason for the return, if you are returning under our voluntary days 15–30 policy

You do not need to provide a reason when exercising a statutory right of withdrawal. We will acknowledge your notice and provide the correct return address and packing instructions.

Please return the product no later than 14 days after notifying us. Keep your shipping receipt and tracking information as proof that the return was sent on time. Returning a parcel without a clear notice of withdrawal, refusing delivery or failing to collect a parcel does not by itself notify us that you wish to withdraw from the purchase.

Do not send a return to the address shown on the original parcel or directly to our production workshop unless we specifically instruct you to do so. Returns sent to an unauthorised address may be delayed.

Condition of Returned Products

Returns During the First 14 Days

During the statutory withdrawal period, you may open the packaging and examine the watch in the same way that you reasonably could in a physical shop. Opening the package or carefully trying on the watch does not automatically remove your right of withdrawal.

You may, however, be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and operation of the product. To avoid reducing the value of a watch, please do not:

• Wear it for normal daily use
• Remove protective films or stickers unless necessary for inspection
• Resize the bracelet, remove links or cut a strap
• Scratch, mark, damage or alter the watch
• Expose it to water, chemicals, perfume, smoke or other contaminants
• Attempt a repair, modification or case opening

Please return all supplied accessories, spare links, straps, tools, manuals and packaging. Missing or damaged contents may reduce the amount refunded where permitted by law. Your statutory withdrawal right will not be rejected solely because the outer packaging has been opened.

Returns During Days 15–30

Our additional voluntary return period applies only when the product is:

• Unworn and unused, apart from a careful initial inspection
• Unmodified, undamaged and in fully resaleable condition
• Returned with protective films, accessories, spare links and other supplied contents
• Returned in its original presentation box and packaging
• Accompanied by the order confirmation, receipt or other proof of purchase

We may decline a voluntary return requested after the statutory withdrawal period if these conditions are not met. This does not restrict any rights you may have in relation to a defective or misdescribed product.

Return Shipping Costs

For a change-of-mind return, the customer is responsible for the direct cost of returning the product unless we agree otherwise or applicable law requires us to cover the cost. We recommend using a tracked and appropriately insured shipping service.

If the product is confirmed to be defective, damaged in transit or different from what was ordered, Vintage Watch Mods will cover the reasonable and necessary return cost. Please contact us before sending the product so that we can provide the appropriate instructions or shipping method.

We do not charge a restocking fee. This does not prevent a lawful deduction for diminished value caused by handling beyond what is necessary during the statutory withdrawal period.

Personalised and Customer-Specific Builds

The statutory right of withdrawal and our voluntary 30-day return promise may not apply to a watch that is manufactured or materially modified to your individual requirements, clearly personalised, or made in a customer-specific configuration that cannot reasonably be resold without significant loss.

Examples may include:

• Personal engraving or customer-specific dial printing
• A unique combination of components sourced or modified specifically at your request
• A bespoke finish, dimensions or specification created outside our standard product options

We will clearly tell you before purchase if a product is treated as personalised and the right of withdrawal does not apply. A standard catalogue watch does not become non-returnable merely because it is assembled or prepared after the order is placed. Choosing ordinary options from a standard selection does not automatically make a watch a personalised product.

This exception never removes your rights if a personalised product is defective, damaged, not as agreed or materially different from its description.

Hand-Aged Finishes and Natural Variation

Many Vintage Watch Mods products have individually aged dials, hands, bezels, cases, bracelets or straps. Small variations in patina, colour, fading, texture and surface finish are intentional characteristics of the hand-aging process and make each watch slightly different.

A minor variation consistent with the product description and photographs is not normally a defect. If the watch is materially different from its description, has an unintended fault or arrives damaged, please contact us so that we can assess the issue and provide an appropriate solution. Nothing in this section limits our legal responsibility for defective or misdescribed goods.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• The parcel or product was damaged during delivery
• The watch is defective or does not operate as described
• You received the wrong product
• An item or accessory is missing

Email watchtraders@outlook.com with your order number, a description of the issue and clear photographs or video where helpful. Please retain the product and its packaging while we investigate. Do not arrange an unauthorised repair or send the product elsewhere before contacting us.

Where a product has a defect for which we are responsible, the primary remedy will generally be repair or replacement without cost or significant inconvenience to you. If repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time, you may be entitled to an appropriate price reduction or cancellation of the sale in accordance with applicable consumer law.

Refunds

We will notify you after receiving and inspecting your return.

For a valid statutory withdrawal, we will refund payments due to you without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the returned products or you have provided evidence that you sent them back, whichever occurs first.

Statutory refunds include the cost of our least expensive standard delivery method where required by law. Any additional amount paid for express, premium or other non-standard delivery does not have to be refunded. For a voluntary return made during days 15–30, original delivery charges are not refunded unless required by applicable law.

Approved refunds are made to the original payment method unless you expressly agree to another method. We do not charge a fee for issuing a refund. Your bank, card provider or payment service may need additional time to display the funds after the refund has been processed.

If you have not received an approved refund within 15 business days after our confirmation, please contact watchtraders@outlook.com.

Exchanges

The fastest way to obtain a different product is normally to return the eligible item and place a new order. Contact us before returning the original product. Any price difference and additional shipping cost for a replacement order will be shown before the exchange is completed.

Order Cancellations, Incorrect Addresses and Uncollected Parcels

If you wish to cancel or change an order before dispatch, contact us by email watchtraders@outlook.com or through our contact form . We cannot guarantee that an address or order can be changed after processing or fulfilment has started, but this does not limit any statutory withdrawal right that applies.

You are responsible for providing a complete and accurate delivery address. An incorrect address or failure to collect a parcel is not automatically a notice of withdrawal. If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery or failure to collect it, please contact us. Depending on whether the product is eligible for return, we will arrange either redelivery or a refund. We may require payment of the actual additional shipping or return costs caused by the incorrect address or failed collection where permitted by law. We do not impose an arbitrary penalty for an addressing error.

Model Withdrawal Form

You may use the following wording to withdraw from an eligible online purchase. Use of this form is optional.

To: Vintage Watch Mods

Address: Puistokatu 2, 64100, Kristiinankaupunki, Finland

Email: watchtraders@outlook.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Goods:

Ordered on / received on:

Customer name:

Customer address:

Signature (only if submitted on paper):

Date:

Contact Us

For returns, defects or refund questions, contact:

Trading name: Vintage Watch Mods
Seller and operator: Oliver Rosendal
Geographical address: Puistokatu 2, 64100 Kristiinankaupunki, Finland
Email: watchtraders@outlook.com
Telephone: +358 400279427

This policy does not limit any mandatory rights available to consumers under applicable law.